Question 1

Do you provide photos and videos that I can use as background media?

Accepted Answer

Yes. We have Unsplash integration giving you access to millions of images to use. We are also integrated with Shutterstock, allowing you to purchase images and video at a reduced rate through your Sixty Seconds account.

Of course, you can also upload your own images and videos to use as background media directly from your computer.

Question 2

How to add your picture to your video?

Accepted Answer

Some scenes such as the video business card scenes, require a photo of the user to fill the designated photo field. If your photo is not being pulled through this means you have not yet fully set-up your profile.

Question 3

How to use a brand colour instead of background media?

Accepted Answer

After you have selected which scene you would like to use and input your content, click the green 'choose media' button.

Instead of selecting a video or image here, select the brand colour you would like to use from the brand colour palette on the right hand side of the screen.

Question 4

How to edit a video you have made?

Accepted Answer

Before you submit your final video for rendering, there is the option to ‘Email me when previews are ready’ to allow you to check over your video and amend it.

However, if your video has been returned to you and you would like to edit the content, here is how:

Step 1: Navigate to 'my videos' and find the video you wish to edit. Click 'play video'.

Question 5

How to edit a user?

Accepted Answer

To edit a user, click on the ‘brand admin’ tab located on the grey menu on the left-hand side of the dashboard.

If you cannot see the brand admin tab this means that you do not have the relevant permissions to access this.

Here you will be able to see a list of all users on the far right of the brand admin page.

To edit a user, simply hover over the user you wish to edit and click the pencil icon that appears. This will open up the user form and allow you to edit its contents. Once you have made the necessary changes, click the update button at the bottom of the page.

Question 6

How to create a landing page

Accepted Answer

Once you have created your video, click the 'PLAY VIDEO' button to open the video page.

Click the 'create landing page' button on the right hand side of the screen.

Step 1: Insert your landing page title. This is not the page URL, the title you enter here will be the title on the landing page itself.

Step 2: Enter your landing page description. This could be a descritpion of your video, product or service. If your video is being used as an outreach video, the description could explain why the individual is receiving the outreach video.

Step 3: Select if you would like to use a solid colour or image for your background media. Once you have made your selection, you will be able to pick an image or colour (depending on which you have chosen).

Step 4: Choose your background opacity.

Step 5: Choose your display logo. This is the logo which will be visible on the landing page. You can choose to use your default company logo, upload a custom logo, or simply choose to use no logo.

Step 6: Enter your button text. Your button will appear below your description. Here it is important to think about which call to action would best accompany your description text.

Step 7: Enter your button URL.

Step 8: Click 'view page' to see the landing page you have created. If you aren't happy with any aspect of your landing page, simply return to the previous page and make changes.

Step 9: Once you are happy with your landing page, click 'publish'.

Question 7

Where can I use the videos I create?

Accepted Answer

You are free to publish, upload and share your videos on any platform you choose. Our clients tend to use their videos on Facebook, Instagram, YouTube, Twitter, LinkedIn websites and blogs.

Question 8

Can all employees have a login to create videos?

Accepted Answer

Yes. You are able to create a login for each member of your team at no additional cost. When setting up your team's profiles you are able to select which administrative rights they will have access to.

Question 9

How to submit a support ticket?

Accepted Answer

Support tickets are submitted through the Sixty Seconds messenger feature on the bottom left (app.sixtyseconds.video) or bottom right (www.sixtyseconds.video. We aim to get back to you within 24 hours of your ticket being submitted, however this may be slightly longer if submitted during a weekend.

Please write as much detail in your message as possible to allow us to investigate the issue and get back to you as quickly as possible.

How can we help?

Getting Started Guide

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